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Live Customer Service Chat |
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| Live Chat Software for Customer Support 1.5 |
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Increase sales and improve customer service delivery by adding live chat to your web site. Watch visitors on your web site in real time. Interact proactively through chat invitations. Fully customizable visitor interface. One click installation within minutes. Transfer chats to other operators, use predefine responses, view visitor's geographic location, IP address, referrer and duration of chat session. 15-day no-risk free trial.
Released: 2006-09-29
Last Updated: 2008-01-28
License: $9.99
Publisher: Live2Support Inc.
Language: English
Platform: Windows
Requirements: Windows or Web base on MAC & Linux
Install: Install and Uninstall
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| ZaZaCHAT 2.1 |
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ZaZaCHAT Live Help - first FREE web-based Live Chat for Live Help and Live Support software offered to webmasters. It enables website operators to talk to their web site visitors Live via real time text chat. Top feutures are as follows: 1. Provide Live Help to your site visitors via Online Chat 2. Convert visitors to customers 3. Monitor your traffic in real time 4. Examine demographics of your visitors 5. Improve customer loyalty
Released: 2006-07-26
License: Freeware
Publisher: ZaZa Software, Inc
Language: English
Requirements: None
Install: Install and Uninstall
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ZAZA IS AWSOME! I'm enjoying using Zaza on my website. One of the things Im impressed is that with Zaza pasted in many of my webpages , it dont slow the website ....
Adequate. Not a bad system but I switched to the FREE FOR EVER version of AliveChat.
ONLY because there is a FREE FOR EVER Version.
No title It's indeed very good, however a queuing system would improve it a thousand times, and the prices are kind of high..
| Active Reception 1 |
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The features inside Active Reception are Website Monitoring, Visitor Tracking and Proactive Chat Session. Live chat software is the only online customer service tool which provides you real-time data about your web-traffic. You want to know whether he is first time visiting your site, or he is a returning visitor, so you will use different approach when chatting with him. By monitoring his navigation through the website you can see what his preferences are, what he is interested in, etc. Also, the built in geo location system allows operators to find out which country the visitors are coming from and finally, track their “footprints” during their browsing session. The tracking system allows you to gather visitors’ IP address, host, resolution and browser configuration. You can also see how the visitors entered the site: through which page and the referrer, and in addition to that, the keywords they typrd in to find you. This data will help you to optimize your search marketing campaigns and take the most of them. If it is a returning visitor, the system will show how many times he has visited the website, and number of chats he had during his visits. A "proactive" chat request is the ability for a company representative to invite a web site visitor into chat without the visitor performing any action. The operator is a one click away from initiating chat to the selected visitor from the monitoring pane. Clicking the “Invite” button the operator will instantly initiate proactive chat window. The live chat can be used as a successful sales tool, too. By using proactive chat, the operator can engage the visitor in conversation and use various sales techniques during the chat. Maintaining the ability to serve quickly, keep channels open for follow up and demonstrate that you care. In the Ready Content you can define your canned messages, URLs and documents which can be used by your operators in their chats with one click instead of typing a whole sentence. But if the data is not organized it has no value. You have to possibility to organize your ready content in Departments and Topics, so that the operators don't get lost in the labyrinth of information. Ready content consists of one/more sentences with greeting lines, certain answers, questions or other content that the operators use often while talking to visitors. This will help you to improve response time and provide high quality service. Often visitors get lost on your website and can not find the information they need. Instead of losing time in explaining on which page the information is placed, the operator can send him the URL of the page with just one click. During the chat session, you can also use the uploaded files, to send additional documented information such as brochures, tutorials, case studies in .doc, .pdf etc format and support your ongoing marketing campaigns through your website. All the messages received offline while live chat is not available (during the period of unavailable operators to answer the questions of the website visitors) or data for customers that filled contact card and are asking for some service, are stored in one place. This feature will help you to receive and manage your client inquiries from one place and mantain high level of quality e-mail customer service for your visitors in addition to live chat support. Measure your website traffic and see how you are performing. Do your visitors find your website interesting and useful? Do your website meet yours and your visitors' expectations? View how many hits your web site is receiving by hour, day, week, month, and year; see how long your visitors stay on your website and these numbers will help you find the answers to these questions.
Released: 2007-12-20
License: $69.00
Publisher: iDevelop
Language: English
Requirements: Any computer connected to internet with any browser.
Install: Install and Uninstall
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| AliveChat 3.4.0 |
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AliveChat allows you to connect with and track your web site visitors in real-time via a browser based live chat interface. Your company can now offer live support software to customers while increasing sales with Proactive chat. Some features include proactive sales chat, unlimited operator and client chat sessions, real-time site monitoring, repeat visitors identification, full customization, and site metrics and performance analysis tools.
Released: 2006-09-12
Last Updated: 2006-09-13
License: $18.95
Publisher: WebsiteAlive
Language: English
Platform: Windows
Requirements: Standard Internet Browser
Install: No Install Support
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There is not a free version There are quite a few programs like chatstat that gives the same service for free.
Regards,
| ZaZaAlerter 2.5 |
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ZaZaCHAT Live Help - Live Chat for Live Help and Live Support software offered to webmasters. It enables website operators to talk to their web site visitors Live via real time text chat. Top feutures are as follows: 1. Provide Live Help to your site visitors via Online Chat 2. Convert visitors to customers 3. Monitor your traffic in real time 4. Examine demographics of your visitors 5. Improve customer loyalty
Released: 2006-10-22
Last Updated: 2008-01-27
License: Freeware
Publisher: ZaZa Software, Inc
Language: English
Requirements: None
Install: Install and Uninstall
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| Chat Interface for Operator 1.4 |
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Add live chat on your web site watch visitors on your web site in real time and chat with them. Very good tool for web site increase sales and provide best customer service. Fully customizable visitor interface. Easy to use and implement service. Invite visitors to chat with you or guide them without chatting. Easy transfer chats to other operators, use predefine responses, view visitor's geographic location, IP address, referrer etc. Free trial.
Last Updated: 2008-01-28
License: $8.99
Publisher: Live2Support Inc.
Language: English
Platform: Windows
Requirements: Windows or Web base on MAC
Install: Install and Uninstall
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| 123 Live Help Chat Server Software 1.0 |
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123 Live Help Chat Server Software offers full-featured software or hosting service for your sales rep. or supporter to one-to-one chat with website visitors, to promote sales with online customer support. The advantage of 123 Live Help is that its chat clients are created by the cut-edge technology of flash and the communication can be completely web-based!
It's Java chat server& flash live chat client with cheap price.
Released: 2006-11-22
License: $399.00
Publisher: TopCMM Computing Inc.
Language: English, ChineseSimplified
Platform: Windows, OS/2, MAC
Requirements: Sun J2SDK1.4.x
Install: Install and Uninstall
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| Skymol Communicator Live Help Software 2.0 |
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Skymol Communicator is a web-based customer service and live help software with Voice, Video, Text Chat. On-demand live chat software, help desk software with proactive voice,video chat for online sales and customer service. It is completely web-based. Our solution establishes a powerful communications interface, creating a live real-time voice,video connection between an agent and a web site visitor. Included voicemail and videomail.
Released: 2007-06-21
License: $49.95
Publisher: Skymol Corporation
Language: English, French, German, Hungarian, Italian, Korean, Romanian, Spanish, Turkish
Platform: Windows, Linux
Requirements: Internet Browser
Install: Install and Uninstall
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| VueChat Enterprise Server 1.3 |
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Vuechat is set of tools for Web-based Customer Service, Instant Messaging, VoIP communications, Video Conference and the Customer Relationship Management (CRM).
Released: 2005-07-30
Last Updated: 2007-03-27
License: $19.00
Publisher: VueCam
Language: English, German, Russian, Spanish
Platform: Windows, OS/2
Requirements: Java
Install: Install and Uninstall
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| Live Chat 3.1.1 |
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miOOt is a visitor tracking and live chat tool, It captures the visitor’s info on a real time basis and provides opportunity to initiate a communication channel with the visitor to your web site. In other words miOOt live chat is your virtual representative and keep watching the visitors and enables one-on-one Live chat assistance in real-time.
Released: 2006-12-19
License: $17.95
Publisher: Mioot Live Chat
Language: English
Platform: Windows
Requirements: .Net framework
Install: Install and Uninstall
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Audio & Multimedia
